Question 1

Do I have to cancel DoorDash or Uber Eats to use commission-free online ordering?

Accepted Answer

No. Direct online ordering runs alongside the delivery apps, not instead of them. Most restaurants keep the apps for discovery and steer their regulars to direct ordering, where the restaurant pays a flat 99 cents per order instead of a percentage commission.

Question 2

Why would my customers switch from DoorDash to ordering direct?

Accepted Answer

Because it is cheaper for them. Restaurants usually raise menu prices on delivery apps to cover the commission, so regulars pay more than the actual menu price without realizing it. Ordering direct lets them pay the real menu price. A note on the receipt, a table tent, a link in your social bio, or a small first-order discount is usually enough to move regulars over.

Question 3

Who handles delivery problems with direct online ordering?

Accepted Answer

Delivery is fulfilled by the DoorDash driver network, so driver issues are handled through that delivery network the same way they are on the app side. Warehouse 13 Media manages the ordering system, menu, and customer communications, so there is a single point of contact for the restaurant.

Question 4

What does commission-free online ordering cost per order?

Accepted Answer

99 cents flat per order, with no percentage commission regardless of ticket size. Delivery is billed separately at $7 flat within a 5-mile radius and $1 per mile beyond that. Setup is $499 one-time and management is $249 per month.

Question 5

Does restaurant online ordering work with Clover and Toast?

Accepted Answer

Yes. The system integrates with Clover, Toast, and other major POS and online ordering platforms. POS platform fees from Clover, Toast, or Lightspeed are separate and paid to those providers.

Question 6

Who owns the customer list with direct online ordering?

Accepted Answer

The restaurant does. When a customer orders through a third-party delivery app, that customer belongs to the app and the restaurant cannot email or text them. Direct orders build a customer list the restaurant owns and can market to.

Question 7

Is there a long-term contract for restaurant online ordering?

Accepted Answer

No long-term contract on the monthly plan. It can be cancelled with 30 days notice. The $499 is a one-time flat price.

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