Do I have to cancel DoorDash or Uber Eats to use commission-free online ordering?

No. Direct online ordering runs alongside the delivery apps, not instead of them. Most restaurants keep the apps for discovery and steer their regulars to direct ordering, where the restaurant pays a flat 99 cents per order instead of a percentage commission.

Why would my customers switch from DoorDash to ordering direct?

Because it is cheaper for them. Restaurants usually raise menu prices on delivery apps to cover the commission, so regulars pay more than the actual menu price without realizing it. Ordering direct lets them pay the real menu price. A note on the receipt, a table tent, a link in your social bio, or a small first-order discount is usually enough to move regulars over.

Who handles delivery problems with direct online ordering?

Delivery is fulfilled by the DoorDash driver network, so driver issues are handled through that delivery network the same way they are on the app side. Warehouse 13 Media manages the ordering system, menu, and customer communications, so there is a single point of contact for the restaurant.

What does commission-free online ordering cost per order?

99 cents flat per order, with no percentage commission regardless of ticket size. Delivery is billed separately at $7 flat within a 5-mile radius and $1 per mile beyond that. Setup is $499 one-time and management is $249 per month.

Does restaurant online ordering work with Clover and Toast?

Yes. The system integrates with Clover, Toast, and other major POS and online ordering platforms. POS platform fees from Clover, Toast, or Lightspeed are separate and paid to those providers.

Who owns the customer list with direct online ordering?

The restaurant does. When a customer orders through a third-party delivery app, that customer belongs to the app and the restaurant cannot email or text them. Direct orders build a customer list the restaurant owns and can market to.

Is there a long-term contract for restaurant online ordering?

No long-term contract on the monthly plan. It can be cancelled with 30 days notice. The $499 is a one-time flat price.

What areas do you serve?

We serve small businesses in the Oklahoma City metro area (OKC, Edmond, Norman, Moore, Yukon, Mustang, Midwest City, Del City, Bethany, and more) and the greater Seattle/Puget Sound region (Seattle, Shoreline, Bellevue, Kirkland, Redmond, Bothell, Kenmore, Lynnwood, Renton, Burien, and more).

How long does it take to build my website?

Most websites are completed within 7-14 business days after we receive your content, images, and approvals. More complex projects like eCommerce sites may take 4-8 weeks.

Do I need to provide content and images?

You can provide your own content and photos, or we can help you create professional copy and source stock imagery as part of your package. Just let us know what you need.

Will my website work on mobile phones?

Yes - every website we build is fully mobile-responsive and optimized for smartphones, tablets, and desktop computers.

What is included in the one-time flat price?

The one-time flat price covers the design, development, and launch of your website. This includes your custom design, mobile responsiveness, basic SEO setup, contact form, and first-year domain registration (where applicable).

What is the Website Care Plan (WCP)?

The Website Care Plan is a monthly subscription that keeps your site secure and up to date. It includes hosting, SSL certificate, security monitoring, backups, software updates, and priority support. Plans start at $19/mo for Launch and scale up.

What is the Website Essentials Plan (WEP)?

The WEP is an optional $99/mo add-on available to Thrive and above clients. It includes local SEO, Google Business Profile optimization, 2 daily social media posts across 2 platforms, and basic ad management.

Do you offer ongoing marketing services?

Yes. Beyond your website, we offer standalone Social Media Management, SEO / AI (AEO) plans, and Creator Content plans. Basic local SEO, Google Business Profile, and social posting are also available in the Website Essentials Plan (WEP) at $99/mo.

Can I upgrade my plan later?

Absolutely. You can upgrade your website package or add-on plans at any time. Just contact us and we'll walk you through your options.

There is no long-term contract for monthly care plans - you can cancel anytime with 30 days' notice. The website price is a one-time flat charge. See our Service Contract page for full terms.

How is the Restaurant Plan different from a regular website?

The Restaurant Plan is a full-service digital management solution - not just a website. It includes setup and maintenance of your online ordering system, digital menu management with photos, loyalty customer marketing, review management, and social media posting. It's a done-for-you service.

Do you charge a commission on orders?

No. Unlike DoorDash, Grubhub, or Uber Eats, we never take a commission on your orders. You pay a flat $499 one-time price and $249/mo - that's it.

Which online ordering platforms do you support?

We work with Toast, Clover, OpenTable, and other major POS and ordering systems. Contact us to discuss which platform is right for your restaurant.

Will my website rank on Google?

All of our websites include basic on-page SEO setup. For more competitive local rankings in Oklahoma City or Seattle, we recommend the Website Essentials Plan (WEP) at $99/mo, or our standalone SEO / AI (AEO) plans, which include ongoing SEO, Google Business Profile optimization, and more.

Do you manage Google Ads or Facebook Ads?

Yes - ad management is included in the Website Essentials Plan (basic), and available in our Social Media Management plans. This covers campaign setup, targeting, copywriting, and monthly performance reporting.

What social media platforms do you post on?

We post across Facebook, Instagram, and other platforms relevant to your business. The WEP covers 2 platforms with 2 daily posts, while our Social Media Management plans cover a broader multi-platform approach with more content.

Who hosts my website?

We handle all hosting as part of your Website Care Plan. You don't need to set up or manage any hosting - we take care of everything.

Will I own my website?

Yes. Once your website is built and your one-time flat price is paid, you own your website and its content. We retain the right to showcase it in our portfolio unless you request otherwise.

What happens if I cancel my care plan?

If you cancel your monthly care plan, your website will remain live for 30 days. After that, hosting and SSL coverage will end. We'll provide you with a full backup of your site files upon request.

Can you update my existing website?

Yes. If you already have a website and just need updates, redesign, or digital marketing services, contact us for a custom quote.

How long does it take to rank on Google?

SEO is a long-term strategy. Most new websites begin appearing in local search results within 4-12 weeks. Reaching competitive top positions typically takes 3-6 months of consistent effort. Our WEP and standalone SEO plans provide ongoing SEO to accelerate this.

What is local SEO and why does it matter?

Local SEO helps your business appear in Google searches when people near you search for your services - for example, 'web design Oklahoma City' or 'pizza restaurant Seattle.' It includes optimizing your Google Business Profile, building local citations, and targeting location-specific keywords.

Do you set up Google Business Profile?

Yes - Google Business Profile (GBP) optimization is included in the Website Essentials Plan (WEP). We claim, verify, and fully optimize your GBP listing to improve local search visibility and map rankings.

Can you help me rank in both Oklahoma City and Seattle?

Yes. We have experience with multi-location SEO and can optimize your site and content strategy to target both markets simultaneously.

My customers are used to ordering on DoorDash. Why would they switch?

Because it's cheaper for them. When you list on a delivery app you usually raise your prices to cover the commission, so your regulars are paying more than your menu price without realizing it. Ordering direct lets them pay your actual menu price. Give them a reason to look — a note on the receipt, a table tent, a link in your social bio, a small discount on first direct order — and the ones who order from you every week will move. You're not asking strangers to change habits; you're giving your regulars a better deal.

Who handles it when a delivery goes wrong?

Delivery is fulfilled by DoorDash's driver network, so a late or misrouted driver is handled through that delivery network the same way it is on the app side. What changes is that you're not dealing with your ordering platform and your marketing separately — we manage the ordering system, your menu, and your customer communications, so there's one place to call when something isn't right. If a specific support workflow matters to your operation, ask us about it before you sign and we'll walk you through exactly how it works.

It's another monthly bill. Is it worth it?

Fair question, and it depends on your volume. The $249/mo isn't only an ordering system — it also covers digital menu management with photos and descriptions, specials, loyalty marketing to your existing customers, review management, and social media posting. Priced separately those run well past $249. That said, if you're doing very low delivery volume, be honest with yourself about the math. Our calculator will tell you when the numbers don't work; we'd rather you know that up front than sign and regret it.

What does it actually cost per order?

99¢ flat per order. No percentage, no commission, no matter how large the ticket. Delivery is billed separately at $7 flat within a 5-mile radius and $1 per mile beyond that. Compare that to a percentage commission on a $60 family order and the difference gets very large very quickly.

Does it work with my POS?

It integrates with Clover, Toast, and other major POS and online ordering platforms. Tell us what you're running and we'll confirm before you commit. Note that POS platform fees from Clover, Toast, or Lightspeed are separate and still paid to them.

How much work is this for me?

Setup takes us about three to four hours, and most of that is on our side — we build your menu with pricing, photos, and descriptions, connect it to your POS, and add ordering links to your website and social profiles. What we need from you is your menu, your photos if you have them, and your POS access. After launch, we manage menu changes, specials, and posting so it doesn't become another thing on your list.

Who owns the customer list?

You do. That's one of the bigger reasons to run direct ordering. When someone orders through a third-party app, that customer belongs to the app — you can't email them, text them, or bring them back on a slow Tuesday. Direct orders build a customer list you own and can market to, which over a few years is often worth more than the commission savings.

Can I give my customers a QR menu they scan at the table?

Yes. Put a QR code on your tables, window, or menu and diners scan it with their phone camera to see your full menu and food photos — no app needed. You can make one free with our QR Code Generator, and download it print-ready. If you want to update your menu without reprinting every table tent, or see how many people actually scan it, our tracked plans start at $7/mo. It's a simple, low-cost way to modernize the table without changing how you run service.

Am I locked into a contract?

No long-term contract on the monthly plan — you can cancel with 30 days' notice. The $499 setup is a one-time charge. See our service contract page for full terms.

Restaurant Growth System

Keep DoorDash. Own More Orders.

Name: Warehouse 13 Media
Address: Oklahoma City, OK, US
Telephone: +18885203445

Give your regulars a direct ordering option that costs just 99¢ per order instead of a percentage commission. We improve your menu images, rewrite product descriptions for SEO, integrate the menu directly into your website with an Order Now widget, and manage the loyalty, app, reviews, local search and social content around it.

See What You Could Save Talk to a Restaurant Specialist

99¢ / order

$499 setup

$249 / month

No long-term contract

Already Open?

$499setup

$249/mo fully managed

+ 99¢ flat per direct order

Keep DoorDash & Uber Eats running

Own the direct customer relationship

Better menu images + SEO descriptions

Website Order Now widget + branded app

Build My Direct Ordering Plan

Delivery: $7 within 5 miles + $1/mile beyond 5 miles. POS platform fees are separate where applicable.

Direct Ordering

Better Menu + SEO

Loyalty + Customer Data

Marketing + Local Visibility

Warehouse 13 restaurant proof

See What We Built for Doner Street Norman

Doner Street Norman is a live Warehouse 13 Media restaurant project with mobile-first design, menu presentation, direct ordering pathways, launch marketing and a local-search foundation.

Live restaurant website

Direct ordering pathway

Mobile-first menu experience

Local SEO foundation

View Doner Street Norman

The strategy

Discovery apps can bring the first order. Your brand should win the next one.

Keep the marketplaces that help people discover you. Then give repeat customers a branded place to order, earn rewards and hear from your restaurant directly.

YourMenu platform proof

More Live Restaurant Examples

Real restaurant sites and direct-order experiences powered by the same platform ecosystem.

Aztec City Mexican Restaurant

View live example

Jalsa Indian Cuisine

View live example

OBO Pizza

View live example

View 3 more live examples

Meadowlark Bakery & Cafe Lucky Corner Vietnamese Pho An Loi

Third-party examples demonstrate the YourMenu platform and are not represented as Warehouse 13 Media client projects.

Customer Pays Less. You Keep More.

The Markup Often Doesn't Cover the Commission

Delivery App

Customer pays$22.00

Typical 30% commission−$6.60

Restaurant keeps$15.40

Direct Order

Customer pays$19.00

Flat order fee−$0.99

Restaurant keeps$18.01

Customer pays $3 less. Restaurant keeps $2.61 more.

Commission shown is an illustrative typical rate, not a claim about a specific restaurant's contracted rate.

The Real Math

What Your Customer Pays. What You Actually Keep.

Including delivery and service fees on both sides — because that's what your customer sees at checkout. Adjust everything with your own numbers.

Monthly delivery orders400

Average order (your menu price)$35

Your markup on the app30%

Their commission rate30%

Delivery commissions typically run 15–30%.

Orders you shift to direct40%

Keep the apps for discovery. This is just your regulars moving over.

Delivery fees the customer pays

On DoorDash / Uber Eats

Ordering direct

App fees combine the delivery fee and the percentage service fee your customer pays — typically $6–$12 on a standard order. Direct delivery is $7 flat within 5 miles, $1/mile beyond.

Per order

Delivery app

Direct

Food

$45.50

$35.00

Delivery & fees

$8.00

$7.00

Customer pays

$53.50

$42.00

Fees taken from you

−$13.6530% commission

−$0.99flat, no commission

You keep

$31.85

$34.01

Your customer saves

$11.50

at checkout, all in

You keep

+$2.16

more per order

Moving 160 orders/mo to direct

After the $249/mo management plan

+$97/mo

$1,159 per year

$499 setup pays for itself in about 5.2 months.

Assumptions

• Direct ordering: $0.99 flat per order, no commission

• Direct price shown is your true menu price, with no app markup

• Delivery fees pass through to the courier on both sides — they aren't restaurant revenue

• Tips excluded; they go to the driver either way

Restaurant consultation

Show Us Your Current Ordering Setup

Tell us what POS you use and roughly how many online orders you handle. We’ll show you where direct ordering can fit without forcing you to abandon the apps already bringing you business.

No pressure to cancel DoorDash or Uber Eats

We’ll confirm POS compatibility before you commit

Built for independent restaurants and growing multi-location brands

Call (888) 520-3445

What you actually get

We Don’t Just Install an Ordering Button

The value is the complete system around the order: better menu presentation, better search visibility, customer ownership and ongoing marketing.

Direct Online Ordering

Keep marketplace discovery while moving repeat customers to a branded direct-order path with a flat 99¢ per-order fee.

Branded Mobile App

Give customers your own iOS and Android app with ordering, loyalty, offers, hours, locations and restaurant branding.

Loyalty + Customer Ownership

Build a customer list you control, reward repeat buyers and market directly to your own audience.

Menu Optimization + Website Ordering

We upgrade menu photos, improve item descriptions for SEO, maintain pricing and specials, and integrate your menu directly into your website with a branded Order Now widget.

Straight Answers

The Questions Restaurant Owners Actually Ask

No. Direct ordering runs alongside the delivery apps, not instead of them. Most restaurants keep the apps for discovery — people who've never heard of you — and steer their regulars to direct ordering. You decide how hard you push it, and you can change your mind at any time without touching your app listings.

Opening Soon?

Restaurant Launch Package — $1,699

For restaurants that have not opened yet: website, delivery-app listings, branded social pages and marketing for your soft opening and grand opening.

Direct online ordering is a separate plan at $499 setup + $249/mo and can be added at launch or later.

Service Areas

Serving Oklahoma City & the OKC Metro

Warehouse 13 Media provides web design, local SEO, signage, print, social media, and digital marketing throughout the Oklahoma City metro and surrounding communities.

Oklahoma City Metro

Oklahoma City Edmond Norman Moore Midwest City Del City Bethany Warr Acres

Yukon Mustang El Reno Piedmont Newcastle Blanchard Tuttle

Nichols Hills

Choctaw Harrah Jones Guthrie Shawnee

Spencer